Policies
On this page, we are addressing a not-so-fun topic.. our salon policies are listed below.
Booking
You can book online 24/7, or you can contact the salon directly. Online booking is the quickest & most efficient booking method. You may also place yourself on a waiting list for for your desired date of service if the calendar is completely full.
A credit card is required for all appointment reservations. Your card will not be charged at the time of booking. A credit card is only required to reserve your appointment and will only be charged if you no-show your appointment or fail to cancel/reschedule with a minimum 24 hour notice.
(see cancellations/rescheduling)
*All appointments must be confirmed by the day preceding the scheduled appointment to avoid cancellation.
Late Arrivals
Our mission at The Beauty Lab Miami is to provide the best service quality in a peaceful and soothing environment. Our stylists are normally fully booked throughout the day. Late arrivals impact the daily schedule, delaying the following appointments, which inconveniences both the stylist and the other clients. This can also cause the stylist to rush the service, hindering the quality of the service and can result in dissatisfaction from you and our stylist. That being said, please arrive on time and with enough time to find off street parking. If you arrive more than 10 minutes after your scheduled appointment time, you acknowledge that you are forfeiting your appointment and may not be able to be seen.
In the event that you are able to be seen, all late arrivals will be subject to a late fee.
Late fees are as follows:
Brow appointments: $10
Services 1+ hours: 20% of cost of service
Cancellations/Rescheduling
We understand that unexpected situations may arise from time to time and you may need to cancel/reschedule your appointment. In these cases, we will do our absolute best to accommodate you according to our stylists schedules. We kindly ask for a minimum of 24 hours notice if you need to cancel or reschedule your appointment. Failure to cancel with a minimum of 24 hours before will result in a cancellation fee equal to 100% of the service total, and/or loss of deposit. Failure to reschedule with a minimum of 24 hours before will result in a fee equal to 50% of the service total.
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No-shows
No-showing your appointment will result in a fee equal to 100% of the service total. A client with a history of 2+ no shows will be required to provide prepayment for future appointments. If a client has future appointments set after his/her 2nd no show, those appointments will be canceled unless prepayment is collected.
Deposits
All deposits are nonrefundable. Deposits are required for appointments requiring 2+ hours and are credited toward your service total.
Deposit fees are as follows:
2 hour appt - $50
2.5 hour appt- $75
3+ hour appt - $100
*please note, your appointment will not be confirmed until deposit is received.
Refunds
While we are confident in our quality of work and service provided, we cannot make any guarantees for client satisfaction. We take our time and make it a point to consult with our clients before beginning a service in order to ensure the most amazing results! Our prices are set based off our cost of materials and the amount of time we set aside to cater to our clients. For those reasons, we do not offer refunds on any services provided.
